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For general inquiries, technical support, or feedback:

support@narrativearchitect.com

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Response Time

We typically respond within 24-48 hours during business days. For urgent issues, please include "URGENT" in your subject line.

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Self-Service Resources

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Common Questions

Quick answers to frequently asked questions.

How do I install Ollama?

Visit ollama.ai, download for Windows, and run the installer. Then use ollama pull llama3.2 to get started.

Can I get a refund?

Yes! We offer a 30-day money-back guarantee. Just contact us with your order details.

Is my data private?

Absolutely. With local AI, everything stays on your computer. We never see your stories.